Updated: September 1, 2025

PitchLab (“we,” “our,” “us”) provides a platform that connects investors and founders for pitch practice sessions. This Privacy Policy explains how we collect, use, and share information when you use our services. By using PitchLab, you agree to the terms of this Privacy Policy.

Information We Collect

We collect different types of information depending on whether you are an investor or a founder.

For investors, we may collect your first name, last name, email address, country, business type, languages spoken, years of investing experience, years of total work experience, highest position held in a venture capital firm, number of pitch decks reviewed, entrepreneurial experience, and standard WordPress profile information. Some information such as your LinkedIn profile or professional background may be displayed publicly on our website or within the booking application.

For founders, we may collect your first name, last name, email address, country, company details, and other information you provide when creating a profile or booking a session.

For both investors and founders, we may also collect information related to bookings, communications, and use of the platform. In the future, we may provide AI-based session recording and transcription services, in which case recordings and transcripts may also be collected and stored.

How We Use Information

We use the information we collect to provide, maintain, and improve our services, to facilitate bookings and payments, to communicate with you, and to ensure compliance with our policies. Investor information may also be displayed on our website for discovery and matching purposes.

Third-Party Services

We use third-party services to operate PitchLab:

Stripe for payment processing. Stripe collects and processes payment information directly. PitchLab does not store payment card details. See Stripe’s Privacy Policy for more information.

Amazon Web Services (SES) to send emails and notifications.

Google Calendar API to allow investors and founders to sync bookings with their calendars. If you connect your Google Calendar, PitchLab will only access and use information necessary to manage scheduling. We do not store or share your calendar content beyond what is required to complete bookings.

Namecheap for domain and hosting services.

WordPress plugins such as Amelia (for booking), FluentCRM, and FluentSMTP (for communication and customer management). These may collect or process data needed to deliver their functionality. Please refer to their respective privacy policies for details.

Data Sharing

We do not sell or rent your personal data. We may share information with service providers as described above to deliver our services, or if required by law.

Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, or resolve disputes.

Your Rights

Depending on where you are located, you may have rights to access, correct, or delete your personal data, or to restrict or object to certain processing. To exercise these rights, please contact us.

International Users

PitchLab is incorporated in Delaware, United States, but users may access the service from around the world. By using PitchLab, you consent to your information being transferred and processed in the United States and other countries where our service providers operate.

Contact

If you have questions about this Privacy Policy, please contact us at admin@pitchlab.org.